Terms of Service

Effective Date: 1 July 2026

By using this website (“Service”), you agree to be bound by the following terms and conditions (“Terms of Service”) with Andreas Andersen (ABN 54 770 192 742) trading as Bookr (“Bookr”, “we”, “our” or “us”).

Bookr reserves the right to update and amend these Terms of Service at any time without prior notice. The most current version will always be available on our website.

Eligibility and Licence Requirements

By booking a lesson, you confirm that:

• You hold a current and valid learner licence or other licence permitting you to undertake driving instruction in Queensland.
• You will carry your licence at all times during lessons and practical tests.
• You are medically fit to drive and are not affected by alcohol, drugs, medication, fatigue, or any other condition that may impair your ability to operate a motor vehicle safely.
• You will immediately notify Bookr of any suspension, cancellation, restriction, or change to your licence status.

Bookr reserves the right to refuse or terminate any lesson if an instructor reasonably believes it is unsafe or unlawful to proceed.

Traffic Infringements and Student Liability

All learners are legally responsible for their driving actions during lessons.

Any traffic infringements incurred while operating a vehicle during a lesson, including but not limited to speeding, failing to obey traffic signals, parking violations, or other breaches of road rules, remain the sole responsibility of the learner driver to the extent permitted by law.

Where a learner has been instructed multiple times and continues to disregard clear instruction, they remain liable for any fines, penalties, or demerit points issued. In such cases, the instructor reserves the right to terminate the lesson immediately and, at their discretion, refuse future bookings.

Vehicle Damage and Insurance Excess

Bookr maintains comprehensive motor vehicle insurance for its training vehicles. However, by booking a lesson, the learner (or the learner’s parent or legal guardian where the learner is under 18 years of age) agrees that they may be held responsible for any insurance excess, uninsured loss, or repair costs incurred by Bookr where damage to the vehicle or third-party property arises from:

• reckless, dangerous, or negligent driving;
• driving under the influence of alcohol or drugs;
• knowingly breaching road rules;
• failing to follow reasonable directions given by the instructor;
• deliberately causing damage to the vehicle; or
• providing false or misleading information regarding licence status or eligibility to drive.

Bookr may require payment of the applicable insurance excess or repair costs before accepting future bookings.

Nothing in this clause limits any rights or obligations that cannot lawfully be excluded under Australian Consumer Law.

Instructor Authority and Safety

For the safety of all road users, instructors may cancel or terminate a lesson immediately if a learner:

• behaves aggressively, abusively, or inappropriately;
• repeatedly disregards instructions;
• presents without the required licence or identification;
• appears impaired by alcohol, drugs, medication, or fatigue; or
• creates an unsafe driving environment.

Lessons terminated for these reasons may be treated as completed lessons, and refunds will not ordinarily be provided.

Photography, Video and Promotional Content

During lessons, driving tests, or other activities, Bookr may take photographs or record video for training, safety, quality assurance, and promotional purposes, including use on Bookr’s website, social media accounts, and marketing materials.

By using the Service, you consent to Bookr capturing and using photographs or video recordings in which you may appear.

If you do not wish for your image or likeness to be used for promotional purposes, you may notify Bookr in writing at any time. Bookr will make reasonable efforts to cease future use of such content; however, material already published may remain in circulation where removal is not reasonably practicable.

Bookr will never knowingly use photographs or recordings in a misleading or defamatory manner.

Dashcam and In-Vehicle Recording Consent

For safety, insurance, training and quality assurance purposes, Bookr vehicles may be fitted with dashcams or other recording devices that capture video, audio, vehicle telemetry and location data.

By booking or participating in a lesson, you acknowledge and consent to such recordings being made.

Recordings may be accessed, retained and disclosed where reasonably necessary, including:

• investigating complaints or incidents;
• responding to insurance claims;
• complying with legal obligations;
• assisting law enforcement or government authorities;
• improving instructor training and service quality; and
• protecting the safety of instructors, learners and members of the public.

Bookr will handle all recordings in accordance with applicable privacy laws.

Right to Refuse or Terminate Service

Bookr reserves the right, at its sole discretion, to refuse, suspend, cancel or terminate lessons, bookings, accounts or services where:

• a learner fails to hold a valid licence or required documentation;
• payment has not been made;
• a learner behaves in an abusive, threatening, aggressive, discriminatory or inappropriate manner;
• a learner repeatedly disregards the instructor’s directions;
• a learner appears to be under the influence of alcohol, drugs, medication or is otherwise impaired;
• Bookr reasonably considers the lesson unsafe or unlawful; or
• the learner breaches these Terms of Service.

Where services are refused or terminated for safety, misconduct or breaches of these Terms, Bookr may retain any fees already paid and may refuse future bookings.

Learners Under 18 Years of Age

Where a learner is under 18 years of age, the parent or legal guardian making the booking confirms that they:

consent to the learner participating in driving lessons and practical driving tests;

have read and accepted these Terms of Service on the learner’s behalf;

• accept responsibility for ensuring the learner holds all required licences and documentation;
• agree to be responsible for all lesson fees, cancellation fees, insurance excesses and other amounts payable under these Terms; and
• consent to Bookr communicating directly with the learner regarding bookings, reminders and lesson-related matters.

The parent or legal guardian agrees to indemnify Bookr against any loss, damage, liability or cost arising from any breach of these Terms by the learner, to the extent permitted by law.

Account Terms

This page contains the most current version of the Terms of Service.

• You agree that Bookr may send booking reminders, relevant information and marketing communications via phone, SMS and email. You may opt out of marketing communications at any time.
• You are responsible for maintaining the security of your account and password. Bookr is not liable for losses arising from your failure to comply with this obligation.
• By purchasing from Bookr, you agree not to initiate a chargeback or dispute any payment except in cases of proven fraud or unauthorised transactions. Any disputes must first be raised directly with Bookr.
• You must not post or submit false or misleading information.
• You must not use the Service for any unlawful or unauthorised purpose.
• You are responsible for all activity that occurs under your account.
• Accounts registered using automated methods or bots are prohibited.
• Bookr reserves the right to suspend or terminate accounts and refuse future bookings at its discretion.
• Breach of these Terms may result in termination of your account.

Cancellations

• Cancellations made more than 24 hours before a lesson may be rescheduled without penalty.
• Cancellations made less than 24 hours before the lesson will forfeit the full booking fee.
• Failure to attend a booked lesson without notice will result in forfeiture of the full booking fee.
• Refunds are not automatically issued following cancellation. Eligible amounts will be credited to the client’s Bookr account.
• Refund Policy

Effective Date: 1 July 2026

Bookr is committed to delivering high-quality driver education in a professional and respectful environment.

1. Cancellations and Rescheduling

• More than 24 hours’ notice: no fee applies.
• Less than 24 hours’ notice: the full lesson fee applies.

2. Refund Eligibility

Refunds may be granted in the following circumstances:

• duplicate payments or booking errors;
• instructor cancellation or unavailability;
• lesson packages that have not commenced, provided the request is made within 14 days of purchase.

Refunds will not be provided for:

• change of mind;
• expired lesson credits;
• late cancellations or missed appointments;
• failure to provide required documentation;
• licence suspensions, restrictions or eligibility issues.

3. Lesson Packages

• Lesson packages become non-refundable once any lesson in the package has been used.
• Packages remain valid for twelve (12) months from the purchase date.
• After 12 months, unused lesson credits will convert to account credit.

4. Service Area and Out-of-Area Bookings

Bookr operates within designated service areas, which are displayed on its website and may be updated from time to time without notice.

Clients are responsible for confirming that their preferred pickup and drop-off locations fall within Bookr’s current service area before purchasing lesson packages or making bookings.

Where a client purchases a lesson package or books a lesson outside Bookr’s service area and is unable or unwilling to travel to a mutually agreed meeting location within the service area, Bookr may, at its discretion, cancel the booking and issue a refund.

Any such refund will be reduced by any non-refundable payment processing fees, merchant fees, booking platform charges, administrative costs, or other transaction expenses incurred by Bookr in facilitating the booking or refund.

Bookr will make reasonable efforts to offer an alternative meeting location within its service area before cancelling a booking.

For the avoidance of doubt, a client’s change of address, change of circumstances, or inability to travel to an agreed meeting location within Bookr’s service area does not entitle the client to a full refund.

5. Driving Test Bookings

• Driving test booking fees are non-refundable once confirmed.
• Clients are responsible for ensuring all documentation and licence requirements are satisfied.
• If a test is cancelled by the licensing authority due to incomplete documentation or learner ineligibility, all fees remain payable.

6. Exceptional Circumstances

Bookr may, at its discretion, consider refunds or rescheduling in exceptional circumstances, including illness, medical emergencies or other unforeseen events.

Modifications to Services and Prices

• Bookr may modify, suspend or discontinue any part of the Service at any time.
• Prices are subject to change without notice.
• Bookr is not liable for any modification, suspension or discontinuance of the Service.

Vouchers

• Vouchers are non-refundable and cannot be redeemed for cash.
• Unused vouchers may be transferred to another client.
• Vouchers remain valid for twelve (12) months from the date of purchase.

Fees and Payments

• All payments are processed using secure SSL encryption and PCI-compliant payment providers.
• All fees are quoted and payable in Australian dollars (AUD).
• Bookr reserves the right to recover any unpaid fees, chargebacks or collection costs.

Privacy

By using the Service, you consent to the collection, storage and use of personal information in accordance with Bookr’s Privacy Policy and applicable Australian privacy laws.

General Conditions

• Your use of the website is at your sole risk.
• The website is provided on an “as is” and “as available” basis.
• You must not reproduce, copy, sell or exploit any portion of the website without written permission from Bookr.
• Verbal, physical, written or online abuse, threats or harassment directed at any Bookr employee, instructor, contractor or client will result in immediate termination of services.
• You must not transmit viruses, malicious code or other harmful technology.
• Bookr uses third-party service providers to operate its systems and website.
• Bookr does not guarantee that:
• the website will meet your requirements;
• the website will operate uninterrupted, securely or error-free;
• the information or services obtained through the website will be accurate or reliable; or
• any errors will be corrected.
• To the maximum extent permitted by law, Bookr excludes liability for indirect, incidental, consequential or economic loss arising from the use of the Service.
• Nothing in these Terms excludes rights that cannot lawfully be excluded under the Australian Consumer Law.
• Failure by Bookr to enforce any provision of these Terms does not constitute a waiver of that provision.

Governing Law

These Terms of Service are governed by the laws of Queensland, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.